Membership Terms and Conditions

Last updated: May 8, 2026

ACA Code of Ethics

Members of the California Counseling Association abide by the latest ACA Code of Ethics and commit to reporting any professional disciplinary matter within 60 days of occurrence to the Board of Behavioral Sciences. This includes any charge, complaint or conviction about a criminal, civil or state board matter.

Cancellation and Refund Policies

CCA does NOT offer refunds on membership fees except in extreme cases that would create undue hardship. Should you cancel your membership prior to your annual renewal date, you will NOT be able to recover funds for “unused” months.

With the exception of Life members, all other membership categories are automatically enrolled in recurring payments. Members are able to cancel auto-renew, change billing method or otherwise inform us of their intent to cancel or change membership up to 5 days prior to the stated renewal date.

Membership: Auto-renewal and how to cancel

When you join CCA, our system prompts the use of a credit card a primary form of payment. This payment is saved and the member is auto-enrolled in automatic debit upon renewal date. With the exception of the Lifetime membershp, the system will auto-process your payment unless your payment method has been changed or removed. It should be noted that there are no refunds after your payment has been processed.

CCA sends out automated notices on a schedule prior to members' renewal dates. If you wish to update your billing method, cancel auto-renewal, or cancel their membership, we encourage you to login to your profile at least 5 days prior to your renewal date to make any applicable changes .

To cancel auto-renewal prior to your renewal date:

1) Members can cancel their own auto-renewal by visiting My profile >  Invoices and payments tab;  then click the Stop recurring payments button beside the membership renewal transaction. 

Note that if there is no "Stop recurring payments" button: the member has no payment method on file and you are not actually subscribed to auto-renewal.

2) Or ask us to remove your autorenewal for you: email us at admin@cacounseling.org.

Refunds for other products/events

The refund policy is dependent on the product sold through CCA including, but not limited to membership, events such as conferences, online/virtual webinars, in person networking events, and continuing education courses. Unless otherwise noted, refunds are generally not offered due to the expense of the association in processing.

Continuing Education Catalog

Continuing Education courses and fee-based webinars sold through CCA are non-refundable except in the cases of:

► Technical error or error created by CCA in delivery of the course or webinar.

Refunds are not issued if:

► The purchaser decides that they would rather not take the course;

► The purchaser is unable to use course CEUs toward requirements beyond our credentials. (We are credentialed by the BBS to provide CEUs toward California licensure renewals only; our CEUs cannot be used toward initial licensure.)

Continuing Education [live] Events

Large Events
Please see specific event advertising for more details.

Small-format events and Webinars/Virtual Sessions
Fees for smaller events such as symposia or other webinars are non-refundable. Due to administrative costs and fees for these events, CCA will not offer a refund unless there are extenuating circumstances as deemed by CCA.

Extenuating Circumstances 

The goal of CCA is not to create undue hardship on our members due to our products and services. Please let us know if there is hardship that you need to discuss. We will evaluate your request at that time. Hardship refunds may be subject to a 20% processing fee to cover administrative and credit card processing fees.

Hardship cases include:

► Lack of funds that satisfy other basic needs

► Urgent medical or family medical circumstances

Hardship cases do not include:

► "I meant to cancel before renewal, but forgot."

► "I unsubscribed from CCA emails and didn't receive notices." 

► “My email address changes and I forgot to tell you.

Communications

Consent to Receive Email 

CCA Members are automatically, as a condition of membership, opted in to receive all email communications including membership related emails, events, promotions, or other communications deemed necessary by the association. Members are able to opt out of these communications, but are encouraged to NOT do this as it will cancel ALL communications and information from the association. Members are encouraged to add admin@cacounseling.org to email server to ensure that you receive all communications.

To edit your privacy and communication methods: go to My profile > Email preferences tab.

Consent To Receive SMS Messages

CCA Members are automatically, as a condition of membership opted in to receive SMS text messages and telephone calls from our staff.

Consent can be updates by replying STOP to any message. 

As a member, you certify, warrant, and represent that the telephone number you have provided to us is your contact number and not someone else's. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. Standard message and data rates may apply to all SMS messages (including text messages).

We use an SMS Text messaging service and may suspend its use at any time. Regular text message rates may apply depending on your carrier and phone plan.

Privacy Policy 

California Counseling Association respects and values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with CCA of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time CCA decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to CCA, and it governs any and all data collection and usage by us. Through the use of cacounseling.org, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that CCA does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following

1. What personally identifiable information is collected from you through our website;

2. Why we collect personally identifiable information and the legal basis for such collection;

3. How we use the collected information and with whom it may be shared;

4. What choices are available to you regarding the use of your data; and

The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

In addition, CCA may have the occasion to collect non- personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

CCA may also deem it necessary, from time to time, to follow websites that our users may frequent to glean what types of services and products may be the most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

► To better understand your needs and provide you with the services you have requested;

► To fulfill our legitimate interest in improving our services and products;

► To send you promotional emails containing information we think you may like when we have your consent to do so;

► To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;

► To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use Of Information Collected

CCA may sell, rent or lease its customer lists and/or names to any third parties, but does not typically make this a practice. Any sharing of information will have been vetted by CCA staff to ensure that information use is per CCA standard.

CCA may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from https://calpcc.org.

CCA may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

CCA may feel it necessary, from time to time, to contact you on behalf of our other external business partners with regards to a potential new offer which may be of interest to you. If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email address and/or telephone number, may be shared with the third party.

CCA uses various third-party platform and social media features including but not limited to: Wild Apricot Google, Stripe, Apple Pay, Shopify, Instagram, Facebook, LinkedIn, Twitter and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within the control of CCA.

Disclosure of Information

CCA may not use or disclose the information provided by you except under the following circumstances:

► as necessary to provide services or products you have ordered;

► in other ways described in this Policy or to which you have otherwise consented;

► in the aggregate with other information in such a way so that your identity cannot reasonably be determined;

► as required by law, or in response to a subpoena or search warrant;

► to outside auditors who have agreed to keep the information confidential;

► as necessary to enforce the Terms of Service;

► as necessary to maintain, safeguard and preserve all the rights and property of CCA.

Non-marketing Purposes

CCA greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in CCA products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children Under The Age of 13

CCAs website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to admin@cacounseling.org. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. CCA will continue to adhere to this Policy with respect to any personal information previously collected. It is highly discouraged to opt to discontinue email communications as it is the primary means of communications with the member base.

Links to Other Websites

Our website does contain links to affiliate and other websites. CCA does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Notice to European Union Users

CCAs operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Security

CCA takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. The website is also secured by VeriSign. 

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes. 

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: admin@cacounseling.org
Telephone Number: 1 805-293-1974

Mailing Address

CCA
PO Box 5700
Oakland, CA 94605